Apply for Lead CSR

When can you start? *

What type of commitment are you looking for on a weekly basis?(Check all that apply) *

10-15 hours (Starter)

15-35 hours (Part-Time)

35+ hours (Full-Time)

Are you available to work 9a - 5pm, Monday - Friday? *

Yes

If you have additional information to share or communicate about the work and time commitment you are looking for you can add that hear: *

Do you have your own internet service in your house? *

Yes

Please perform a speed test on your current home internet speed at: https://www.speedtest.net/ Then attach a screenshot. *

Internet speed test

Do you have your own PC or laptop at home? *

Yes

This is a fully remote position. Do you have a quiet and productive designated work space (home office) with no distractions? *

Yes

Do you have experience providing Client Services, Customer Support or similar? *

Yes

Briefly, describe your relevant experience and how you believe it would benefit our Client Success team, company, and the overall Client experience if you were to join our team. *

Do you have experience as a team Lead, Supervisor, Manager or similar? *

Yes

Briefly, describe your relevant Lead/Managerial experience and how you believe it would benefit our Client Success team, company, and the overall Client experience if you were to join our team: *

On a scale of 1-10, how would you rate your VERBAL communication skills in English via PHONE? *

On a scale of 1-10, how would you rate your WRITTEN communication skills in English via SLACK, & EMAIL ? *

What does the word "Service" mean to you? *

What would you say your level of skill and comfortability is with popular web applications? (Google Apps, Project Management Apps, Support Systems, Communication Platforms, etc.) *

Briefly describe why you selected the answer you did in regard to the level of skill and comfort you have with the aforementioned apps: *

Expected Hourly Pay *

Please upload your current resume below (if you have one). *

Resume upload

Please answer the questions below as honestly as possible by typing one of the following five responses:

Strongly Disagree - Disagree - Neutral - Agree - Strongly Agree

I’m passionate about serving others
I love a good challenge
I am a detailed person
I often look for ways to improve (personally, professionally)
I enjoy consistent, similar tasks and projects
I enjoy varying, new tasks and projects
I keep going until it’s complete (whatever I’m working on)
I tend to be the leader in most situations
I enjoy problem solving, even without all the information
I am comfortable with regular calling and emailing new people to drive progress

Video Interview

Congratulations! Based on your answers to this point we would like to invite you to continue your application with a quick Video Interview.

Below is a list of 4 questions that we would like you to answer with a short video. You can record your video on a smartphone or computer, then upload to the platform of your choice and share the link in the field below.

Question 1: Through your career and/or work experience, what has been the one thing that has set you apart most from your peers?

Question 2: What does it mean to you to be an effective Lead Client Success Representative (LCSR)? What does success look like for you in this role?

Question 3 (Optional): A great Lead Client Success Representative (LCSR) inspires those around them and ensures excellent service standards and maintains high client satisfaction and results. What about you makes you great for this role?

Question 4 (Optional): What is one of the best customer service experiences that you have had as a customer yourself? What made this experience stand out to you?

Provide the link to your Video *

Helping Life Insurance

Agents Grow Faster

Lead Client Success Representative Application

Helping Life Insurance Agents Grow Faster

Lead Client Success Representative Application

Helping Life Insurance

Agents Grow Faster